Refund Policy
Transparent and equitable refund terms for your comfort
Overview
At GeneralCommonsNetwork, we recognize that situations can evolve, and we are committed to ensuring our refund policies are straightforward and comprehensible. This document presents the conditions that govern the issuance of refunds for yacht charter services.
Prior to securing a booking, please review this policy thoroughly. By reserving a charter with GeneralCommonsNetwork, you accept and comply with these refund stipulations.
Standard Cancellation and Refund Schedule
More than 72 Hours Before Charter
Eligible for: Full refund excluding administrative costs
Processing Time: 5-7 business days
Processing Fee: €50 for card transactions
Conditions: Must be requested formally via electronic mail or telephone
24-72 Hours Before Charter
Eligible for: Half of the total charter expense
Processing Time: 7-10 business days
Processing Fee: €25 deducted from the refund amount
Conditions: Valid justification needed; operational costs are incurred
Less than 24 Hours Before Charter
Eligible for: No refund possible
Exception: Consideration may be given to emergencies
Alternative: Voucher for charter might be provided at the discretion of management
Conditions: Submission of proof is required for emergency circumstances
Weather-Related Cancellations
Our Weather Guarantee
Your safety remains our foremost concern. If charter operations are impacted by hazardous weather as determined by our licensed captain, we provide several alternatives:
- Full Refund: Issued if rescheduling proves unfeasible
- Reschedule: Transfer your charter to an alternative available date without extra charges
- Charter Credit: Obtain a voucher valid for one year from the initial charter period
Weather Evaluation Procedure
Factors included in our weather evaluation consist of:
- Analyses of wind magnitude and trajectory
- Sea condition and wave altitude
- Visibility and forecasted precipitation
- Notices and alerts from the Coast Guard
- Security assessment by skilled captain
Decision Timeline: Decisions relating to weather cancellation are made no later than 4 hours before the planned departure.
Medical Emergency Refunds
Emergency Scenarios
We are sympathetic to the suddenness of medical emergencies. The following incidents may be eligible for special consideration:
- Sudden medical condition or trauma necessitating hospital admittance
- Immediate family bereavement
- Military orders or urgent summons
- Litigation duty or legal mandate
- Disasters influencing journey plans
Requirement for Documentation
To facilitate emergency refund inquiries, kindly present:
- Health certification or hospital papers
- Obituary notice, if suitable
- Commanding military instructions
- Legal directive or jury summons
- Travel warnings or crisis affirmations
Processing: Requests for emergency returns are addressed within 3-5 business days after acquiring the necessary documentation.
Operational Cancellations
Technical Failures
If the yacht you are allocated encounters non-resolvable mechanical faults:
- Substitute Vessel: We will endeavor to arrange an equivalent substitute
- Full Refund: Offered when no acceptable substitute can be found
- Partial Refund: Applicable if the replacement yacht has a different fee structure
- Reparation: Extra recompense may be considered for the inconvenience experienced
Crew Absence
In exceptional instances of the certified crew being inaccessible:
- Efforts will be made to arrange an alternate crew
- Total refund if the charter is unable to proceed
- Rearrangement without additional financial impact
Refund Processing
Method of Refund
Returns are directed to the initial mode of payment:
- Credit Cards: 5-7 business days
- Bank Transfers: 7-10 business days
- Cash/Cheque: 3-5 business days
Administrative Charges
Card Payment Handling
€50 charge for cancellations actioned beyond 72 hours in advance
Bank Transfer Handling
€25 charge for all returns via bank transfer
Overseas Transaction Handling
Additional charges may be applicable for international transfers
Charter Credits
Occurrences for Credit Issuance
In certain scenarios, charter credits can be proposed as a substitute for direct refunds:
- Late cancellation occurrences (less than 24 hours notice)
- Cancellations due to weather conditions
- Voluntary requests to defer charters
- Interruptions in operation
Credit Stipulations
- Validity: Credited amounts remain effective for 12 months from the date of issuance
- Transferability: Non-assignable to alternate individuals
- Appreciable Worth: Representative of the full charter fee (exempt from service tariffs)
- Applicability: Redeemable against any future charters subject to availability
- Expiration: Extensions beyond 12 months are not permitted
Partial Service Refunds
Disruptions in Service
In the event your charter experience is curtailed or interrupted by factors within our authority:
- Refund proportional to the unutilized duration
- Credit corresponding to a subsequent charter of equivalent value
- Complimentary offerings or upgrades may be provided
Guest-Induced Interruptions
If an excursion is prematurely concluded on the grounds of guest behavior or security breaches:
- No remuneration for the untapped timeframe
- Fulfilment of the entire fee is mandatory
- Incurring additional fees may be necessary
Conflict Settlement
In scenarios where you contest the outcome of a refund determination, options include:
- Seeking a reassessment from our administrative panel
- Submitting supplementary proof or evidentiary support
- Attaining a resolution via consumer advocacy groups
- Engaging in legal proceedings as per prevailing laws
How to Apply for a Refund
Step 1: Reach Out
Commence your application for a return via:
- Email: [email protected]
- Phone: +49 40 9876543
- Face to face at our waterfront location
Step 2: Detail Your Request
Ensure your appeal comprises:
- Confirmation number of your booking
- Scheduled date and time of your charter
- Explanation for cancellation
- Requisite certifications (if pertinent)
- Preference for refund format
Step 3: Evaluation and Progression
Our representatives will acknowledge your requisition within a day, juxtapose it alongside this policy, deliver a verdict within two days, and execute endorsed reimbursements in the mentioned periods.
Essential Details
- All demands for reimbursement must be made in a textual format
- Reimbursements are conducted in €, notwithstanding the currency originally utilized for payment
- Insurance for travel is highly advised
- This directive is amendable upon giving a 30-day forewarning
- Refunds are bound by the relevant fiscal policies and statutes
Contact Information
For inquiries regarding returns or to submit a request for refund:
Refunds Department
GeneralCommonsNetwork Marine Services Ltd.
Marina Point
Hamburg 20459
Germany
Phone: +49 40 9876543
Email: [email protected]
Business hours: Monday–Friday, 9:00 AM – 5:00 PM